Refund policy

Our 14-day withdrawal policy states that, after receiving an item, you have 14 days to request a withdrawal.

To be eligible for withdrawal, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in the original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a withdrawal, contact us at help@golfany.it. Withdrawals must be sent to the following address: [Golfany - Via Iseo 2, 25030 Erbusco - Italy].

If the withdrawal is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior withdrawal request will not be accepted.

Assembled or customized products made to the customer's request (e.g., shaft, length, lie, grip, custom build) are not subject to the right of withdrawal, pursuant to Article 59 of the Consumer Code.

Any defects or non-conformities are, of course, covered by the warranty.

If you have any questions about withdrawals, contact us anytime at help@golfany.it.

Damages and Issues
Inspect your order upon receipt and contact us immediately if there are defects, damages, or if you received the wrong item. This way, we can assess the problem and work to resolve it.

14-day reflection period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without providing any justification. You will not incur any costs or penalties as a result of exercising the right of withdrawal and return shipping costs will be your sole responsibility. As stated above, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags attached, and must be in the original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds
In case of withdrawal, only the value of the purchased product will be refunded. Any shipping costs incurred by the customer are non-refundable. As soon as we receive and inspect your withdrawal, we will notify you whether the refund has been approved or not. If approved, you will receive the refund automatically through the original payment method within 10 business days. It may take some time for the bank or credit card issuer to process and display the refund.
If more than 15 business days have passed since the withdrawal approval, please contact us at help@golfany.it.